transactionalActivity & notificationsFree

Support reply email template

The ticket-update email: the ticket number in the header pill, the agent's name and photo, their reply in a bordered card, and a reply button, with a note that replying to the email lands on the same ticket. Sky accent. Built for helpdesks and in-app support.

Sample data

Free plan included. No credit card required.

Default subject

Re: {{ticket_subject}} [#{{ticket_id}}]

Variables

Filled per recipient at send. Contact fields come from the contact; the rest you pass with the send.

{{first_name}}contact: Ada
{{ticket_id}}per send: 4821
{{ticket_subject}}per send: Webhook retries stopped overnight
{{agent_name}}per send: Priya Natarajan
{{agent_role}}per send: Support engineer
{{reply_body}}per send: Thanks for the detail. The retries stopped because your endpoint started answering 410 at 02:14, which we treat as 'stop sending'. I've re-enabled the endpoint and replayed the 37 events from that window. Could you confirm they've arrived?
{{ticket_url}}per send: https://northwind.example/support/tickets/4821

What's inside

Top to bottom. Every part is a block you can edit or delete.

Wordmark + ticket pill
Headline
Agent row
Message card
Button
Sign-off

Best for

Helpdesk ticket replies and status changes
In-app support conversations
Any 'someone answered you' notice

How to use it

Built on the Unitpost template library: the same document the visual editor and the send API use, so it just works.

1Sign up free and add it to your workspace in one click.
2Open it in the editor and swap in your copy, branding and links. The variables above fill in per recipient.
3Send it from a campaign, an automation, or the API.

Read the templates guide →